Refund Policy

1. Subscription Payments

Bina subscriptions are billed based on the plan selected during checkout (monthly or yearly). By subscribing, you agree that your subscription will automatically renew unless cancelled before the next billing period.

2. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. After cancellation:

• You will continue to have access to your plan until the end of the current billing period
• Future payments will not be charged
• Previous subscription payments are not automatically refunded

3. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate payments
• Incorrect charges caused by technical errors
• Service issues that prevent access to Bina and cannot be resolved

Refund requests must be submitted within 14 days of the charge date. Approved refunds will be processed to the original payment method.

4. Digital Services Notice

Because Bina provides immediate access to digital content, AI features, and subscription-based services, refunds are generally not provided for:

• Change of mind after purchase
• Unused subscription time
• Failure to cancel before renewal
• Lack of usage after subscribing

5. Free Trial

If Bina offers a free trial, you may cancel before the trial ends to avoid subscription charges. Once the paid subscription begins, refund terms apply.

6. Contact Us

If you have any questions or experience billing issues, please contact: hello@binakids.com. We are committed to helping families build a safer and healthier digital future.